Terms of Service

Apprenaline Ltd
Last updated: 27 July 2026

1. About these Terms and who we are

These Terms of Service ("Terms") govern your use of the Apprenaline website and booking service (the "Platform") and any booking you make through it. By using the Platform or making a booking, you agree to these Terms. If you do not agree, please do not use the Platform.

The Platform is operated by Apprenaline Ltd ("Apprenaline", "we", "us", "our"), a company incorporated in England and Wales (company registration no. 15220303), registered office 85 Great Portland Street, First Floor, London, England, W1W 7LT.

2. Definitions

• Activity — an extreme-sports or adventure activity offered for booking on the Platform and delivered by an Operator.
• Operator — the independent, qualified third-party provider that supervises and delivers the Activity.
• Booking — your request to reserve an Activity, and, once confirmed, the reservation arranged through the Platform.
• Participant — each person taking part in the Activity, including you.
• Voucher — the confirmation we send once your slot is confirmed, including the meeting point and operator details.
• You / Customer — the person making the Booking and accepting these Terms on behalf of all Participants.

3. Our role — we act as the Operator's booking agent

Apprenaline operates a concierge booking service. We act as the disclosed agent of the Operator. The independent, qualified Operator is the principal and the seller/provider of the Activity to you; Apprenaline markets the Activity, takes your Booking, and collects payment on the Operator's behalf. Your contract for the Activity itself is therefore with the Operator; Apprenaline's own contract with you is for the booking service.

This means:

• The Operator is responsible for the Activity — its safe planning, supervision, delivery, qualifications and insurance — and for issuing any VAT invoice (Hungarian számla) for the Activity.
• We arrange your Booking, collect payment as the Operator's agent (we are the merchant of record for the card payment only), pass your details to the Operator, and handle confirmation and refund mechanics.
• We do not deliver the Activity and are not responsible for the manner in which the Operator performs it, beyond our own obligations as booking agent under these Terms and applicable law.

4. Eligibility

• You must be at least 18 years old and able to enter into a binding contract to make a Booking.
• If you book for other Participants, you confirm you have their authority to accept these Terms and the Liability Waiver on their behalf, and to provide their information.
• Where a Participant is a minor, a parent or legal guardian must consent and, where the Operator requires, be present. Operators may set their own minimum-age requirements.

5. How booking and payment work

1. You submit a Booking request through the Platform with your preferred date and time, number of Participants, and your contact details, and you accept these Terms and the Liability Waiver.
2. Your payment is authorised (held) on your card at this point — it is not yet charged.
3. We confirm your requested slot with the Operator, normally within 12 hours. Once confirmed, the payment is captured (charged) and we email you a Voucher with the meeting point and final details.
4. If we cannot confirm your slot, the authorisation is released and you are not charged (where a charge has already been taken, you receive a full refund).

Prices are shown in Hungarian Forint (HUF); any amount shown in euros is an approximate conversion for convenience only, and the HUF amount is the amount payable. The price of an Activity is set by the Operator and includes applicable taxes. We may correct obvious pricing errors before your slot is confirmed.

We collect payment as the Operator's agent (we are the merchant of record for the card payment only). The booking confirmation and Voucher we send are a commercial confirmation only and are not an invoice — the Operator issues the invoice (számla) for the Activity. Some Operators are exempt from VAT under Hungarian law (for example alanyi adómentes or KATA businesses, or a sports association), in which case their számla is issued without VAT.

6. Confirmation, vouchers and meeting point

A binding Booking is formed only when we confirm your slot and capture payment and send your Voucher. Until then, your request is pending. The venue address is shown on the Activity page before you book; the Operator's identity and contact details, together with any final rendezvous instructions and the exact site where an Activity has no fixed venue, are provided in the Voucher. Please check your Voucher and arrive at the stated meeting point at the stated time.

7. Changes, cancellations and refunds

Customer cancellations (standard policy). Unless the Activity page states a different cancellation policy, you may cancel and receive a full refund if you cancel at least 24 hours before the Activity start time. If you cancel less than 24 hours before the start time, the Booking is non-refundable, except where the Activity page says otherwise or where a refund is required by law. The cancellation policy shown on the Activity page (where different) applies to that Activity.

Other situations:

• If we or the Operator cannot fulfil your requested slot: you are not charged, or you receive a full refund of amounts paid.
• If a Participant cannot safely take part because they exceed the Operator's stated limits (for example weight or height limits for equipment sizing): that Participant receives a full refund.
• Operator cancellation (e.g. weather or safety): Activities are weather- and safety-dependent. If the Operator cancels for safety or weather reasons, we will offer you a reschedule or a full refund of amounts paid for the affected Booking.
• Changes by you: to request a date/time change, contact us as early as possible using the details in Section 16. Whether a change can be accommodated depends on Operator availability.
• No-show / late arrival / unfit to participate: if you do not arrive, arrive too late to take part safely, or are refused participation by the Operator for not meeting its safety requirements (see Section 8), the Activity may be treated as used and no refund may be due, except as required by law.
• Statutory rights: nothing in this section limits any non-waivable refund or consumer rights you have under applicable EU or Hungarian consumer law.

As your point of contact, Apprenaline processes refunds for you; because the Operator is the seller of the Activity, the Operator is responsible for the Activity element of any refund.

Your right of withdrawal (14-day cooling-off) — and why it does not normally apply here. Under EU and Hungarian consumer law (the Consumer Rights Directive 2011/83/EU, implemented in Hungary by Government Decree 45/2014. (II. 26.)), a consumer buying at a distance normally has 14 days to withdraw from a contract without giving a reason. That right does not apply to contracts for leisure and sporting services that are booked for a specific date or period of performance (Article 16(l) of the Directive and the equivalent Hungarian provision). Because every Booking is for an Activity on a specific date and time, the 14-day withdrawal right does not apply once you book a slot — your Booking is committed, subject to the cancellation and refund terms above and to your mandatory consumer rights. In the rare case that a Booking is not tied to a specific date, the 14-day right may apply and we will tell you how to exercise it.

By asking us to confirm your slot, you also request that we begin our booking service immediately. You agree that we may start performing the booking service straight away, and you acknowledge that once we have begun you lose any right of withdrawal you might otherwise have had in respect of the booking-service contract with Apprenaline.

8. Safety, assumption of risk and Liability Waiver

Extreme-sports and adventure activities are inherently dangerous and carry a real risk of serious injury or death. You acknowledge and accept these risks for yourself and for every Participant you book for.

As a condition of participating, you and each Participant must:

• meet the Operator's safety and participation requirements, which may include minimum/maximum weight and height, age, health and fitness conditions, and swimming ability;
• provide accurate weight/height and any relevant health information when we collect it (for safety equipment sizing) and disclose any condition that could affect safe participation;
• not participate under the influence of alcohol or drugs;
• follow the Operator's safety briefing, instructions and equipment requirements at all times;
• sign any physical liability waiver the Operator requires on-site before taking part.

The Operator may, in its reasonable judgement and for safety reasons, refuse participation to any Participant who does not meet its requirements or its instructions.

Because the Operator (not Apprenaline) provides and supervises the Activity, the safety of the Activity is the Operator's responsibility, and the Operator will require each Participant to sign its own physical waiver on-site. The separate Liability Waiver you accept when booking is therefore principally an acknowledgement and assumption of the inherent risks together with a set of safety representations; it operates in favour of both the Operator (as provider) and Apprenaline (as booking agent). It does not exclude liability for death or personal injury caused by negligence, or anything else that cannot be excluded under applicable law.

9. Accurate information and your responsibilities

You agree to provide true, current and complete information when booking, and to keep your contact details reachable (including the phone number you provide) so we can confirm your slot and send your Voucher. You are responsible for the accuracy of information you provide on behalf of other Participants.

10. Acceptable use of the Platform

You agree not to misuse the Platform, including not to: use it for any unlawful or fraudulent purpose; attempt to gain unauthorised access to it or interfere with its operation; scrape, copy or resell its content; or introduce malicious code. We may suspend or refuse access, or cancel a Booking, where we reasonably believe these Terms have been breached.

11. Intellectual property

The Platform and its content (text, design, logos, imagery and software) are owned by Apprenaline or its licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-transferable right to use the Platform to browse and make Bookings. All other rights are reserved.

12. Availability and disclaimers

We work to keep the Platform available and accurate, but we provide it on an "as available" basis and do not warrant that it will be uninterrupted or error-free. Activity descriptions and imagery are indicative; the Operator's on-the-day conditions and safety decisions prevail. This Section does not affect your statutory rights as a consumer.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law (including mandatory Hungarian and EU consumer-protection law).

Subject to the paragraph above, and because we act as the Operator's booking agent and the Activity itself is delivered by the independent Operator:

• our responsibility to you is for the booking service (taking your Booking, collecting payment, confirmation and refund mechanics); the Operator is responsible for the Activity;
• we are not liable for the acts, omissions, or the manner of performance of an Operator, or for injury, loss or damage arising during the Activity itself, which is the Operator's responsibility;
• we are not liable for indirect, incidental or consequential losses, or for loss of enjoyment beyond what is reasonably foreseeable; and
• our total liability to you in connection with a Booking, to the extent it can lawfully be limited, will not exceed the total amount you paid for that Booking.

14. Complaints and dispute resolution

If something goes wrong, please contact us first using the details in Section 16 — we aim to resolve complaints quickly and fairly.

If we cannot resolve your complaint directly, you may refer it to an alternative dispute resolution (ADR) body. In Hungary, consumer disputes can be brought before the territorially competent conciliation board (békéltető testület) operating alongside the county (or Budapest) chambers of commerce and industry. If you live in another EU country, you may use the recognised consumer ADR body in your country of residence. This does not affect your right to bring court proceedings or to contact your local consumer-protection authority.

15. Governing law and jurisdiction

These Terms are governed by Hungarian law. As a consumer, you also enjoy the protection of any mandatory provisions of the law of the country where you are habitually resident, and nothing in these Terms deprives you of that protection.

You may bring proceedings relating to these Terms before the Hungarian courts or before the courts of the EU country where you live. We will bring any proceedings against you only before the courts of the country where you live.

16. Changes to these Terms

We may update these Terms from time to time. Changes do not affect Bookings already confirmed. We will post the updated version on this page with a new "Last updated" date; the version in force when you make a Booking applies to that Booking.

17. General

• Severability: if any provision is held unenforceable, the rest remains in effect.
• Assignment: you may not transfer your rights under these Terms without our consent; we may assign ours where your rights are not prejudiced.
• Entire agreement: these Terms, together with the Liability Waiver and Privacy Policy, form the entire agreement between you and us regarding the Platform and your Booking.
• No waiver: a delay in enforcing these Terms is not a waiver of our rights.
• Force majeure: we are not liable for failure to perform due to events beyond our reasonable control.

18. Contact

Apprenaline Ltd — customer support and legal: info@apprenaline.com
Registered office: 85 Great Portland Street, First Floor, London, England, W1W 7LT.